Your privacy is important to us. This policy explains how Zoralyxoventa collects, uses, and protects your data when you interact with our business analytics and AI services.

What We Collect

We gather information to deliver and improve our platform, provide support, and comply with regulations.

• Contact details such as name, email, phone, and address you submit via forms or emails.
• Organisation and business data, including data sizes and solution requirements, for platform setup.
• Technical information such as IP address, device identifiers, browser data, and usage logs.
• Feedback, communications, and requests captured through support and enquiry channels.

How Information Is Used

We use your data to provide services, manage accounts, ensure compliance, and enhance operations.

• To deliver, manage, and optimise business insight platform services you have requested.
• For customer care, responding to queries, and ongoing consultation or support communication.
• To improve features, analytics processes, and user experience using aggregate and anonymised data.
• Compliance with POPIA, GDPR, and applicable legal requirements for privacy and security.

Legal Basis for Processing

As required by South African law and GDPR, we process data transparently and with justifiable reason.

We rely on client consent, contractual necessity, compliance with legal obligations, and protection of vital interests as our main bases for processing your information.

Sharing Information

Your personal information is never sold. We limit sharing to what is necessary for our services.

• With vetted vendors, consultants, or service providers involved in supporting our business insight platform.
• When required to comply with law or enforce platform or service terms.
• In business transfers such as mergers or restructuring, with necessary safeguards in place.

Data Security

We maintain robust physical, electronic, and procedural safeguards. Access is restricted by role, and information is encrypted where appropriate. Our staff are trained on privacy obligations and data is stored securely in South Africa or trusted jurisdictions.

Your Data Rights

You have choices about your data under POPIA, GDPR, and similar frameworks.

• Right to access personal data and receive an electronic copy of what we hold.
• Right to correct, update, or request deletion of your data when inaccurate or no longer needed.
• Right to restrict processing or object to certain types of use, such as direct marketing.
• Right to withdraw consent for optional processing without affecting core services.

Cookies and Tracking

Our platform uses cookies and analytics for smooth operation and performance measurement. You can manage cookies at any time via browser settings or our cookie preferences center.

Our Cookie Policy Our Cookie Policy

Contact Us

Contact us for questions, requests, or to exercise your data rights. We respond to all privacy inquiries.

Policy Changes and Updates

We update our privacy policy as business or legal requirements evolve. You’ll always find the latest version here.